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  • Exterior Aerial Shot of Cape Rey in Carlsbad

shared services in the hospitality industry

Shared services ensure greater individual success. If our entrepreneurial management style is the heart of our mission to deliver hospitality and create value for every customer, then our centralized shared services is the backbone that assures we deliver on that promise every day-consistently, efficiently and cost-effectively.
Centralizing services such as Accounting, Payroll, Risk Management, Legal, Human Resources, Recruiting, Design & Construction, Business Development, Investment Management and Information Technology creates value for every property because it enables us to:
  • Coordinate and maintain the inflow of information and documentation, and ongoing internal audits
  • Provide strong accounting and reporting services for all property owners
  • Adhere to best practices for providing a secure, stable working environment in each of our hotels.
  • Insure that internal controls are communicated and implemented in a timely manner to safeguard owners' assets
  • Oversee development of software to better integrate group and transient sales and improve revenue management opportunities and yield
  • Protect the well-being of our team members, guests, and the owners' assets through training, education, safety procedures and insurance
  • Maintain the company's reputation through transparent and balanced financing, acquisition and legal practices
  • Aid in the identification, selection, and retention of the best talent in the industry; further aided by proprietary talent development programs, ensuring that we always have a strong and deep bench
  • Providing renovation and capital investment services that allow our property owners to maintain high quality assets
  • Providing investment management oversight and solutions that allow property owners to maximize asset value